Privacy Policy

This Privacy Policy explains how Rise Vault, operated by Arcwyse Holdings Pte. Ltd. (“Rise Vault”, “we”, “us”), collects, uses, discloses, and protects your personal data when you visit risevault.sg or purchase from us. We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

Information we collect

• Order & contact details — name, email, phone, billing and delivery address.
• Payment information — processed securely by our payment providers; we do not store full card details.
• Account information — if you sign in, basic profile and order history held by Shopify Customer Accounts.
• Usage data — device, browser, and pages viewed, via cookies and analytics.

How we use your information

• To process, fulfil, and deliver your orders, and to provide customer support.
• To send order updates, and — with your consent — drop alerts and marketing.
• To improve our products, website, and service.
• To prevent fraud and meet legal obligations.

How we share your information

We share data only as needed to run the store: with our e-commerce platform (Shopify), payment processors, and delivery couriers. We do not sell your personal data. Providers may process data outside Singapore under appropriate safeguards.

Cookies

We use cookies to keep your cart, remember preferences, and measure site performance. You can control cookies in your browser settings; disabling them may affect checkout and other features.

Data retention & security

We keep personal data only as long as necessary for the purposes above or as required by law, and we apply reasonable security measures to protect it. No method of transmission or storage is completely secure.

Your rights

Under the PDPA you may request access to, correction of, or deletion of your personal data, and withdraw marketing consent at any time. To make a request, contact us using the details below.

Contact us

Rise Vault · 80 Marine Parade Rd, Singapore
info@risevault.sg · +65 8816 3281