Help
Shipping & Returns
Last updated 12 June 2026
Everything you need to know about getting your Rise Vault order, and what to do if something isn’t right.
Where we ship
We currently ship within Singapore only.
Shipping rates
- $5 flat-rate standard shipping on orders under $120.
- Free standard shipping on orders of $120 and above.
Rates are calculated automatically at checkout.
Processing & delivery times
- Orders are processed within 1–2 business days.
- Standard delivery within Singapore typically arrives in 2–3 business days after dispatch.
- You’ll receive a confirmation and tracking details by email once your order ships.
Order cut-off, public holidays, and drop launches may affect timing.
Returns & exchanges
- We accept returns within 14 days of delivery.
- Items must be unworn, unwashed, and with original tags attached.
- Sale items and personalised pieces (custom name & number) are final sale and not eligible for return.
- To start a return or exchange, message us at info@risevault.sg or +65 8816 3281 with your order number — we’ll send return instructions.
Refunds are issued to the original payment method once we’ve received and inspected the return. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Wrong or faulty items
If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery and we’ll make it right at no cost to you.